Alan Madison Executive Vice President & Chief Operating Officer (COO) As EVP/COO Alan has over-arching responsibility for enterprise-wide operations supporting DentaQuest clients, members and providers across all product lines. His direct responsibilities include the Claim Operations, Credentialing, Utilization Management, Client Service, Technology, Business Analytics, PMO and Process Excellence for Dental and Vision products. Madison joined the company in Sept 2017. Prior to joining DentaQuest Alan served as the COO for Aetna's Workers Compensation division - Coventry. Prior to Aetna, Alan served in several executive level operations, service and technology roles with Tucson Medical Center, Intuit, H&R Block and Misys. Madison made the move with his wife to the Boston area from Arizona where he was actively involved in numerous charity and community organizations over his 35+ year career. Madison attended the University of Kentucky, University of Arizona and the University of Phoenix where he holds a B.S.B.A. and M.B.A in Healthcare Management as well as certification as a Lean Six Sigma Master Black Belt.