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INTEROPERABILITY

MANAGE YOUR DATA

Good news. You can now see your dental records online at any time. You can use an app you choose to see your information. You can see your dental history and your claims in one place. This helps you stay up to date on your care.

Dental patient reading a dental newsletter

Why This Matters

Having your health information in one place helps you:

  • Find a dental provider
  • See your dental claims (paid and denied)
  • Better understand your dental health
  • Make smarter choices about your oral health
  • Improve your oral health
  • Carry information to new dental providers or dental health plans
  • And more!
     

Your dental providers can see this information, too.

member on laptop accessing her health information

Keeping your information safe

When you use apps on your mobile devices to see your health information, make sure the information stays protected. You may use different apps. But think about how these apps use your information. Check if the app has good security and privacy rules.

How to get started

  1. Create your DentaQuest member portal account.
  2. Find an app in the Google Play Store (Android) or the App Store (iOS). See My Health Application for examples. Note: not all apps are connected to DentaQuest.
    • If you want to use an app that is not connected, ask the app maker to work with DentaQuest.
  3. Check the app’s privacy rules. Good apps should:
    • Protect your personal information
    • Keep your data safe when storing and sending it
    • Follow laws about telling you if there's a data breach
    • Have plans for fixing security problems
  4. Download the app once you know it connects to DentaQuest.
  5. Create your account:
    • Link your dental information and pick DentaQuest as your dental plan.
    • Enter your member portal username and password.
    • Read the "Access your Health Data" statement and click "Allow Access" if you agree.
  6. Use your information to manage your oral health.

How to stop sharing your data

 

  1. Log into your member portal account.
  2. Click “Manage my data” next to your name.
  3. Click on the “Third-Party Applications” tab.
  4. You will see a list of apps that can see your data.
  5. To stop sharing with an app, click “Remove”.
  6. You will need to click remove two times. Once for “Your Login profile information” and once for “Read all patient information".

Frequently Asked Questions

The Patient Access API is a secure way for you to see your health information online. It lets you connect your DentaQuest data to approved apps on your phone or computer, so you can view your information anytime.

You may be able to see important details like:

  • Your dental claims and services
  • What your plan covers
  • Your treatment history
  • Prior authorization status (approval or denial of certain services
     

  • More control: You can see and manage your health information in one place
  • Better understanding: You can learn more about your care and coverage
  • Easier decisions: You have the information you need to make choices about your treatment

Yes. Your information is only shared when you give permission. You choose which apps can access your data, and you can stop sharing at any time.

No. Using the Patient Access API is your choice. It’s just another way to view and manage your information if you choose.

For California Residents:
California Health and Safety Code (H&S Code) § 130290 was enacted in 2021 and establishes the creation of the California Health and Human Services Data Exchange Framework (“Data Exchange Framework”), which requires certain data sharing among providers and other health care organizations.

ATTENTION: If you need help in your language, call DentaQuest member services. Aids and services for people with disabilities, like documents in braille and large print, are also available. These services are free of charge.

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