Connecting to your online Health Records
As a DentaQuest member, you are in charge of your dental information. You choose who can see your records.
Frequently Asked Questions
No. You choose if you want to share your information. These options are available to you if you want them.
DentaQuest does not charge you to use any of these options. Some third party apps may charge fees.
Yes. Your information is shared using secure systems. Only approved information is exchanged between plans.
You control sharing through the Manage my Data section of the member portal. There are tabs available that allow you to change your sharing preferences at any time.
Yes. You can change your choice at any time. Just visit the member portal to update your sharing preferences.
Your Privacy Rights
To learn your rights under HIPAA and how your information may be used or shared, visit HIPAA for Individuals | HHS.gov.
If you think your health information was not protected properly, you can file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR). You can file a complaint online at the OCR Complaint Portal or send your complaint in writing to:
Email: OCRCompaints@hhs.gov
Mail: Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, D.C. 20201
You must file complaints within 180 days of when the problem happened. OCR may lengthen the 180-day filing period if you can provide a reason why your complaint was filed after the 180 days. For more information on how to file a health information privacy or security complaint, visit the HHS Complaint Process page. You can also file a complaint with the FTC Bureau of Consumer Protections.
For California Residents:
California Health and Safety Code (H&S Code) § 130290 was enacted in 2021 and establishes the creation of the California Health and Human Services Data Exchange Framework (“Data Exchange Framework”), which requires certain data sharing among providers and other health care organizations.
ATTENTION: If you need help in your language, call DentaQuest member services. Aids and services for people with disabilities, like documents in braille and large print, are also available. These services are free of charge.