Service & Support

Protecting the health and safety of our members, patients, providers, clients, partners, employees and communities, as well as ensuring everyone has access to the right resources in these challenging and unprecedented times, is our top priority.
 

Dental Consultation & Teledentistry Options

Phone iconBy expanding access to dental care in our communities, we hope to relieve pressure on local physicians and hospital emergency rooms and reduce the potential exposure to COVID-19. DentaQuest has launched Dental Consultation Hotlines to provide families with access to our dental professionals who can provide guidance on common dental concerns at no cost to you. Select states and practices now offer teledentistry appointments. These are convenient and safe ways to get support from a dental provider from the comfort of your home.

Massachusetts
If you are experiencing a dental emergency or concern call 508-329-2250.

Alabama, Kentucky and Texas
If you are experiencing a dental emergency or concern, please contact the location nearest you to schedule a teledentistry appointment. Visit Sarrell Dental and Eye in Alabama, Community Dental of Kentucky or Community Dental Care of Texas  for practice locations and contact information.

 

Converting to 100% Electronic Provider Communication

Because necessary restrictions on mailroom and personnel may cause significant delays, we are moving all claims and authorizations to the electronic data interchange (EDI) and will issue payments via electronic funds transfer (EFT). Not signed up? Create a DentaQuest provider web portal account, sign-up for EFT and switch to exclusive use of EDI.

In addition to viewing and printing EOBs in the provider portal, you can also verify member eligibility, submit claims and authorizations, verify benefits and much more – all in real-time, 24 hours a day, 7 days a week. For help, contact standardupdates@dentaquest.com or your local provider partner via email or phone.

 

Reimbursing Teledentistry  

Currently, DentaQuest is reimbursing providers to remotely perform all plan-specific covered benefits for covered DentaQuest members via teledentistry, unless DentaQuest is prohibited from doing so by state, health plan or other requirements. DentaQuest continues to work with our networks to ensure providers are aware of teledentistry options and how to properly document and submit claims. If you have questions, contact your provider partner.
 

Teledentistry Codes Coming Soon

As a result of COVID-19, various federal and state government bodies are expanding providers’ ability to deliver teledentistry services across the country. DentaQuest is working to configure our systems in appropriate markets using published American Dental Association teledentistry codes  to accurately process teledentistry submissions from providers who evaluate, diagnose and develop treatment plans for patients remotely through video or phone technology. Please be sure your provider email is up to date with your provider partner or check back here to learn more.

 

Team Members Continuing to Support You

To minimize the spread of COVID-19 and lower its impact in the workplace, nearly all DentaQuest employees were directed and appropriately set up to work from home, ahead of state mandates. In just one week, DentaQuest’s ability to conduct non-clinical operations remotely went from 80% to nearly 100%.
 
DentaQuest leadership also shared updated guidance for continuing to provide “business as usual” as much as possible in a pandemic. This includes outlining business-critical operations in line with federal, national and state standards. Additionally, internal technology adoption has been accelerated including an employee text alert system, online collaboration tools, CEO conference call updates and enhanced IT support – all to ensure our teams can best provide service.