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DentaQuest, Partner To Expand Access to Dental Care

Member benefits in several markets to include virtual 24/7 dentist appointments, personalized patient outreach

BOSTON — August 1, 2023 – DentaQuest, part of Sun Life U.S., and have partnered to bring DentaQuest members virtual, anytime access to dental providers, alleviating barriers to care with particular focus on those in need of service after hours or while traveling. By the end of 2023, the organizations expect to make 24/7 dental care available to Medicaid and commercial dental plan members in 20 states, increasing access to care for more than 3.5 million members. DentaQuest Medicaid and CHIP members in several states, including New Hampshire and Arizona, already have access to the service.

Teledentistry refers to virtual dental appointments via voice and video technology, specifically enabling patients to consult with a licensed dentist, get treatment including possible prescription medication, and receive oral health education online. A recent pilot program at DentaQuest’s affiliate dental practices in one state revealed that 30% of teledentistry consult patients did not need to follow up with in-person care and saved up to $140 per visit.

Together, DentaQuest and bring decades of leadership and program expertise to our comprehensive nationwide provider network,” said Brett Bostrack, chief network officer for DentaQuest. “Virtual visits present a great new opportunity to ensure everyone – no matter where you are or what time of day – can access quality, efficient and effective oral health care. They also help to alleviate overburdened hospital emergency departments and dental practice front-office staff.

In addition to virtual dental care, the partnership is implementing patient-centered engagement services, starting with DentaQuest Medicaid and CHIP members. MESH, or Member Engagement for Sustainable Healthcare, aims to raise awareness and use of available dental benefits, help identify oral disease, and get the patient established in a patient-centered dental home for definitive and ongoing care. For example, one program includes pediatrician outreach and fluoride varnish – proven to lower caries rates and an important metric for children’s oral health – that can be applied at home with instruction from a provider.

“We are excited to help expand access to dental care for DentaQuest members all over the country,” said Dr. Vilas Sastry, chief executive officer of “Teledentistry is not only an effective delivery model to reduce reliance on emergency rooms for nontraumatic dental conditions, but also a pathway to improved preventive care for thousands of people, and we look forward to growing this partnership.”

In a survey of existing patients, found high satisfaction – an average rating of 4.65 out of 5 – with the ease of experience, and nearly 70% of respondents would have gone to the emergency room as the alternative way to get the care they needed.

In addition to reducing reliance on emergency departments (EDs) for nontraumatic dental issues, teledentistry enables:

  • initial oral health screenings prior to a first in-person visit;
  • caries risk assessments and referral to a dental home;  
  • targeted outreach for historic under-utilizers of preventive services;
  • dental chronic care management with efficient, lower-cost dental hygiene at-home monitoring;
  • pediatric dental outreach, including offering at-home fluoride varnish guidance; and
  • effective medical-dental integration, including pediatric medical office programs and in-hospital ED dentist referral programs for ongoing dental care.

The partnership also expands on’s existing relationship with Sun Life, U.S., which offers the benefit to commercial dental members.


DentaQuest, part of Sun Life U.S., is a purpose-driven health care company dedicated to improving the oral health of all. We do this through Preventistry® — our inclusive approach to quality care and expanded access built on trusted partnerships between patients, providers and payors. As one of the nation’s largest and most experienced Medicaid dental benefits administrators, we manage dental and vision benefits for more than 33 million Americans through a nationwide network of providers in all 50 states. Our outcomes-based, cost-effective dental solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. At the same time, we are expanding our footprint of more than 70 oral health centers in six states to deliver direct patient care in rural and underserved populations. Learn more at and follow us on FacebookInstagramLinkedIn, and Twitter.


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