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Connecting to your online Health Records

Good news for DentaQuest Members! 

You can now see all your dental records online anytime you want. This helps you take better care of your health.

Why This Matters

Having your health information in one place helps you:

  • Find a dental provider
  • See your dental claims (paid and denied)
  • Better understand your dental health
  • Make smarter choices about your oral health
  • Improve your oral health
  • Carry information to new dental providers or dental health plans
  • And more!
     

Your dental providers can see this information, too.

member on laptop accessing her health information

Keeping your information safe

When you use apps on your mobile devices to see your health information, make sure the information stays protected. You may use different apps, but think about how these apps use your information. Check if the app has good security and privacy rules.

How to get started

  1. Create your DentaQuest member portal account.
    • See your welcome letter or your member ID card for the link to create your member portal account.
  2. Find an app in the Google Play Store (Android) or the App Store (iOS). See My Health Application for examples. Note: not all apps are connected to DentaQuest.
    • If you want to use an app that is not connected, ask the app maker to work with DentaQuest.
  3. Check the app’s privacy rules. Good apps should:
    • Protect your personal information
    • Keep your data safe when storing and sending it
    • Follow laws about telling you if there's a data breach
    • Have plans for fixing security problems
  4. Download the app once you know it connects to DentaQuest.
  5. Create your account:
    • Link your dental information and pick DentaQuest as your dental plan.
    • Enter your member portal username and password.
    • Read the "Access your Health Data" statement and click "Allow Access" if you agree.
  6. Use your information to manage your oral health.

Your Privacy Rights

To learn your rights under HIPAA and how your information may be used or shared, visit HIPAA for Individuals | HHS.gov.  

 

If you think your health information was not protected properly, you can file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR).

 

You can file a complaint online at the OCR Complaint Portal or send your complaint in writing to:

 

Email: OCRCompaints@hhs.gov

Mail: Centralized Case Management Operations

U.S. Department of Health and Human Services

200 Independence Avenue, S.W.

Room 509F HHH Building

Washington, D.C. 20201

 

You must file complaints within 180 days of when the problem happened. OCR may lengthen the 180-day filing period if you can provide a reason why your complaint was filed after the 180 days. For more information on how to file a health information privacy or security complaint, visit the HHS Complaint Process page. You can also file a complaint with the FTC Bureau of Consumer Protections.

For California Residents:
California Health and Safety Code (H&S Code) § 130290 was enacted in 2021 and establishes the creation of the California Health and Human Services Data Exchange Framework (“Data Exchange Framework”), which requires certain data sharing among providers and other health care organizations.

ATTENTION: If you need help in your language, call DentaQuest member services. Aids and services for people with disabilities, like documents in braille and large print, are also available. These services are free of charge.

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PREVENTISTRY PULSE

A newsletter with tips and information to improve your oral health.