DentaQuest works with health plans to provide dental and vision benefits. Unfortunately, a cybersecurity event in May 2026 affected certain personal information for some of our members, providers and other individuals connected to DentaQuest. We are sending notification letters to individuals whose data was impacted. This notice is intended to provide the same information included in the notification letters to individuals for whom the company has insufficient or out-of-date contact information.

What happened?

On May 20, 2026, DentaQuest discovered that unauthorized individuals accessed certain data on the DentaQuest computer network. This included some personal identification and dental health information. We took immediate action to secure the network and we reported the incident to law enforcement. We also began an investigation with leading, independent cybersecurity experts to learn what information was accessed. We then determined that the incident began on May 17, 2026, and ended by May 20, 2026.

What information was involved?

We have retained Kroll, a leading expert in data mining and identity protection, to conduct a review and analysis of the impacted data to determine what personal information it contained and to whom that information belongs. While this analysis is ongoing and the affected data varies by individual, to date, the impacted data is known to include the following personal and health information: name, address, Social Security number, member identification number, Medicaid number and Medicare number, as well as dental or vision health information, including provider name, diagnosis, treatment and billing information.

What we are doing.

We are mailing notifications to individuals whose personal information was affected. We are offering affected individuals 24 months of identity monitoring through Kroll at no charge. The identity monitoring services include Credit Monitoring, Fraud Consultation and Identity Theft Restoration. The notifications provide the nature of the information involved and contact details for the dedicated call center established to assist eligible individuals with enrollment and to address any questions. Individual incident notifications are being issued starting July 17, 2026.

We have taken steps to further safeguard our systems, including enhancing our security and monitoring controls and providing additional employee training.

What you can do.

We encourage you to take the following ongoing data security precautions:

• Enroll in the credit monitoring services we are offering. These services are offered at no charge to any individual whose personal or health data was involved. Please call (844) 959-7163 to confirm if your data was involved and to enroll in these free services. 
• Remain vigilant against threats of identity theft or fraud and regularly review and monitor account statements and credit histories for any signs of unauthorized transactions or activity.
• If you suspect you are the victim of identity theft or fraud, contact your local police.

We also encourage you to review the following “Additional Resources” describing steps you can take to help protect yourself. This includes tips from the Federal Trade Commission about identity theft protection and details on how to place a fraud alert or a security freeze on your credit file.

For more information.

We have established a dedicated call center to answer questions about the incident and the services that we are offering to eligible individuals. If you have questions, please call (844) 959-7163 Monday through Friday from 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays. 

Contact information for the three nationwide credit reporting agencies:

Equifax, PO Box 740241, Atlanta, GA 30374, www.equifax.com, 1-800-685-1111

Experian, PO Box 2104, Allen, TX 75013, www.experian.com, 1-888-397-3742

TransUnion, PO Box 2000, Chester, PA 19016, www.transunion.com, 1-800-888-4213

Free Credit Report. It is recommended that you remain vigilant by reviewing account statements and monitoring your credit report for unauthorized activity, especially activity that may indicate fraud and identity theft. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting agencies.

To order your annual free credit report please visit www.annualcreditreport.com or call toll free at 1-877-322-8228.

You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available from the U.S. Federal Trade Commission’s (“FTC”) website at www.consumer.ftc.gov) to:

Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

You may obtain one or more (depending on the state) additional copies of your credit report, free of charge. You must contact each of the credit reporting agencies directly to obtain such additional report(s).

Fraud Alerts. There are two types of fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraud—an initial alert and an extended alert. You may ask that an initial fraud alert be placed on your credit report if you suspect you have been, or are about to be, a victim of identity theft. An initial fraud alert stays on your credit report for at least one year. You may have an extended alert placed on your credit report if you have already been a victim of identity theft and you have the appropriate documentary proof. An extended fraud alert stays on your credit report for seven years. You can place a fraud alert on your credit report by contacting any of the three national credit reporting agencies.

Security Freeze. You have the ability to place a security freeze, also known as a credit freeze, on your credit report free of charge.

A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you may use an online process, an automated telephone line, or submit a written request to any of the three credit reporting agencies listed above. The following information must be included when requesting a security freeze (note that, if you are requesting a credit report for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past 5 years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, and display your name, current mailing address, and the date of issue.

Federal Trade Commission and State Attorneys General Offices. If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Attorney General’s office in your home state. You may also contact these agencies for further information on how to prevent or minimize the risks of identity theft and for additional information on fraud alerts and security freezes.

You may contact the Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580, www.ftc.gov/bcp/edu/microsites/idtheft/, 1-877-IDTHEFT (438-4338).

For District of Columbia residents: You may contact the Office of the District of Columbia Attorney General, 400 6th Street NW, Washington, D.C. 20001, 1-202-727-3400, www.oag.dc.gov.

For Connecticut residents: You may contact the Connecticut Office of the Attorney General, 165 Capitol Avenue, Hartford, CT 06106, 1-860-808-5318, www.ct.gov/ag.

For Indiana residents: You may contact the Indiana Office of the Attorney General, Consumer Protection Division, 302 W. Washington Street, 5th Floor, Indianapolis, IN 46204, 1-800-382-5516, www.in.gov/attorneygeneral.

For Iowa residents: The Attorney General can be contacted at the Office of Attorney General of Iowa, Hoover State Office Building, 1305 E. Walnut Street, Des Moines, Iowa 50319, 1-515-281-5164, www.iowaattorneygeneral.gov. You are advised to report any suspected identity theft to law enforcement or to the Iowa Attorney General.

For Maryland residents: You may contact the Maryland Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, 1-888-743-0023, https://oag.maryland.gov/Pages/oag.aspx.

For Massachusetts residents: You may contact the Office of the Massachusetts Attorney General, 1 Ashburton Place, Boston, MA 02108, 1-617-727-8400, www.mass.gov/ago/contact-us.html. You have the right to obtain any police report filed in connection with the cybersecurity event. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.

For Minnesota residents: You may contact the Minnesota Office of the Attorney General, 445 Minnesota Street, Suite 600, St. Paul, MN 55101, 1-800-657-3787, www.ag.state.mn.us.

New Mexico residents: You have rights under the federal Fair Credit Reporting Act (FCRA), which governs the collection and use of information pertaining to you by consumer reporting agencies. For more information about your rights under the FCRA, please visit www.ftc.gov.

For New York residents: The Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, www.ag.ny.gov.

For North Carolina residents: You may contact the North Carolina Office of the Attorney General, Consumer Protection Division, 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877-566-7226, www.ncdoj.gov.

For Oregon residents: The Attorney General can be contacted at Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096; 1-877-877-9392 (toll-free in Oregon), 1-503-378-4400, or www.doj.state.or.us. You are advised to report any suspected identity theft to law enforcement, the Federal Trade Commission, and the Oregon Attorney General.

For Rhode Island residents: You may contact the Rhode Island Office of the Attorney General, 150 South Main Street, Providence, RI 02903, 1-401-274-4400, www.riag.ri.gov. You have the right to file or obtain a police report regarding this incident.

For South Carolina residents: You may contact the South Carolina Department of Consumer Affairs, Legal Division, 293 Greystone Boulevard, Suite 400, Columbia, SC 29210, 1-800-922-1594 (toll-free in South Carolina), 1-803-734-4200, www.consumer.sc.gov.

For Texas residents: You have the right to file a privacy complaint and obtain information about preventing and avoiding identity theft from the Office of the Texas Attorney General, Consumer Protection Division, PO Box 12548, Austin, TX, 78711, 1-800-621-0508, www.texasattorneygeneral.gov/consumer-protection.