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DentaQuest Expands Access to Quality Oral Health Care for Millions of Michigan Members

New programs such as teledentistry and mobile dental clinics create more ways to access care across the state

BOSTON — December 13, 2023 — DentaQuest, part of Sun Life U.S. and the nation’s second-largest dental benefits provider by membership, is expanding efforts to ensure access to quality dental care for people across Michigan using a mix of new provider programs, member engagement strategies and community investments. DentaQuest provides dental benefits to more than two million Michiganders through state-based Medicaid, Medicare Advantage and Marketplace plans.

"Despite a broad network of more than 6,700 dental care access points in Michigan, many of our members struggle to get the critical oral health care they need," said Steve Pollock, president of DentaQuest. "Oral health is directly tied to overall health, and our efforts to expand mobile dentistry and teledentistry services are essential to ensure all patients have access to quality care, no matter where they live or any socio-economic status.”

As part of DentaQuest’s commitment to improve the oral health of all, the organization has implemented various strategies to further increase dental care access in Michigan. These efforts include:

Mobile dental clinics: Launched in September, DentaQuest has teamed up with a mobile dental partner to provide care to some of the most underserved counties. The team has already served dozens of members at five events statewide with more planned later this year. Mobile dental clinics are portable clinics that offer access to care to patients who live in more rural communities and don’t have a dental clinic nearby. They provide a number of services, including preventive and restorative dental care, such as dental exams, cleanings, sealants and oral health education.

Teledentistry: DentaQuest recently partnered with Teledentistry.com to bring members virtual, anytime access to dental providers. Now available on some Michigan plans, virtual dental appointments can eliminate the need for in-person care 30% of the time, according to a recent internal DentaQuest pilot.

Health behavior member rewards: A number of plan members may receive gift cards after receiving essential, preventive dental care and completing a survey to help guide future programs.

Concierge appointment scheduling: Plan members can now receive assistance from DentaQuest’s Access to Care team to find the right provider and schedule an appointment.

Provider programs: DentaQuest is working with providers in the state to offer extended office hours and ease administrative burdens that can hold up treatment.

Philanthropic investments: DentaQuest is also committed to investing in the community and partnering with local organizations to improve access to oral health care.

  • DentaQuest has donated more than $300,000 to organizations dedicated to increasing oral health care access in Michigan. Most recently, the organization announced a series of contributions to Michigan nonprofits to help increase oral health care access and education among underserved communities.
  • The organization donated a total of $45,000 to seven organizations, which include programs at the University of Detroit Mercy School of Dentistry, Central City Health, Great Lakes Bay Health Center, Cherry Health Foundation, Macomb Community College, Lansing Community College and the Michigan Dental Society.
  • DentaQuest is the exclusive national dental insurance partner of TeamSmile, the nation’s premier advocacy group that connects oral health professionals with professional athletic organizations to bring life-changing dental care to children in need. Last month, DentaQuest and TeamSmile held a single-day event at Ford Field, which provided 80 children with diagnostic, preventive and restorative care, as well as oral health education, valued at $56,904.

For more information on DentaQuest’s plans and benefits available in Michigan, visit https://www.dentaquest.com/en/members and search Michigan.

ABOUT DENTAQUEST

The Sun Life U.S. dental business, including DentaQuest, is dedicated to improving the oral health of all through purpose-driven, outcomes-based solutions. We make dental benefits better for everyone through Preventistry® – an inclusive approach centered on preventive, quality care, expanded access and solutions built on valued relationships across the health care ecosystem. We manage dental and vision benefits for approximately 37 million Americans. For 30 years, we have delivered cost-effective benefit plans and services for employer groups, individuals, health plans, and government-sponsored dental programs. We are the largest and most experienced Medicaid and CHIP dental benefits administrator in the U.S. We also support direct patient care through an expanding network of 80 dental practices in underserved communities across the United States. Learn more about the Sun Life U.S. dental business at www.Sunlife.com/dental and www.DentaQuest.com. 

Preventistry Pulse

PREVENTISTRY PULSE

The newsletter designed for anyone who wants to improve oral health for themselves, their families, customers or communities.